Privacy Policy

About this policy

First Watch Digital ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, why we collect it, and how we handle it.

Who we are

First Watch Digital is a web and AI design studio based in Perth, Western Australia. You can contact us at pip@firstwatch.com.au.

What information we collect

We may collect the following personal information:

• Your name and email address when you request a free audit or contact us
• Your website URL when you submit an audit request
• Technical information about your visit (pages visited, browser type, device) via analytics tools

We do not collect sensitive information (as defined by the Privacy Act) and we do not collect payment information directly. Any payments are handled by third-party providers subject to their own privacy policies.

How we collect information

We collect information directly from you when you fill out a form on this website, send us an email, or otherwise contact us. We may also collect limited technical data automatically through cookies and analytics tools.

Why we collect it

We use your information to:

• Deliver the free audit you requested
• Respond to your enquiries
• Send you relevant follow-up information about your audit and our services, where you have given consent via our form (you can unsubscribe at any time)
• Improve this website and our services

We will not use your information for any purpose that is unrelated to the above without your consent.

Disclosure to third parties

We do not sell, rent, or trade your personal information. We use trusted third-party service providers to help us run this website and deliver our services, including analytics, website hosting, secure data storage, email, and image hosting. These providers are bound by their own privacy policies and applicable data protection laws.

We may also disclose your information if required to do so by law or in response to a valid legal request.

Overseas disclosure

Some of our service providers are located outside Australia, including in the United States, Singapore, and India. Where this is the case, we take reasonable steps to ensure they handle your information in a way that is consistent with the Australian Privacy Principles.

Cookies and analytics

This site uses Google Analytics 4 to understand how visitors use the site. GA4 collects anonymous data such as pages viewed, time on site, country, device type, and basic interaction events (like form submissions). It does not collect your name, email address, or any personally identifiable information through this tracking.

We do not use advertising cookies, social media pixels, or session recording tools.

You can opt out of Google Analytics tracking in any of the following ways:

• Install Google's official opt-out browser add-on at tools.google.com/dlpage/gaoptout
• Use a privacy-focused browser such as Brave, or enable tracking protection in Firefox or Safari
• Use an ad blocker or privacy extension that blocks analytics
• Disable cookies in your browser settings (note: some site features may not work correctly)

Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. However, no method of transmission over the internet is completely secure.

Retention

We retain personal information for up to 12 months from the date of collection, after which it is deleted or anonymised unless an ongoing service relationship exists.

Access, correction, and deletion

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, incomplete, or out of date. You may also request that we delete your personal information. To make any such request, contact us at pip@firstwatch.com.au. We will respond within a reasonable time.

Complaints

If you believe we have breached the Australian Privacy Principles, you can contact us directly at pip@firstwatch.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page. We encourage you to check back periodically.